I can’t find my e-ticket
If you placed an order for an e-ticket or e-gift card and you don’t see an email in your inbox within a few minutes, try manually searching for “firstname.lastname@example.org” in your inbox. The email containing your e-ticket or e-gift card may have been filtered to your spam folder.
All e-tickets are automatically sent immediately after purchase. If you still don’t see it after searching in your spam folder, it could be one of the following reasons:
- There may have been a typo in the email address you supplied at checkout. If this is the case, just let us know and we can forward the e-mail from the mistyped address to a correct e-mail address.
- There may have been a chance your order was flagged for review based on your(or our) company’s security measures. We work hard to protect our users against fraudulent activity, so if certain parts of an order or payment get flagged by our system, the order will not be fulfilled. If that is the case, we will do our best to alert you immediately and cancel/refund your order.